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Concierge Dashboard

WhatsApp Playbook — Internal

Venues
25
in cheatsheet
Quick Replies
23
EN + FR ready
Revenue Tiers
4
Free → Premium
Persona Types
5
A → E templates

Revenue Model

Free Tier
Quick tips & recommendations
Goal: Trust + Reviews + Referrals
Light — €20pp
Itinerary + 1-2 reservations
Min €60 per booking
Standard — €35pp
Full night + bookings + on-call
Min €100 per booking
Premium — €50pp
Day+night + transfers + activities
Min €200 per booking

Persona Types — Quick Decision

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Type A: Le Confus Pense que c'est UN venue
→ Clarifier + rediriger + aider Free
🗓️
Type B: Le Planificateur "Need help planning"
→ Qualifier → itinéraire gratuit → upsell €20-35pp
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Type C: Le Groupe Structuré Budget + taille définis
→ 2-3 options immédiates → CTA booking €20-50pp
Type D: Le "Tonight?" Urgent, ce soir
→ Réponse < 5 min, 1-2 recos max Free (trust)
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Type E: Le VIP / Corporate Budget élevé, service premium
→ Devis personnalisé sous 24h €50pp+

Response Time Standards

< 5 min
Tonight
< 2h
Planning
< 4h
Package Quote
< 24h
Follow-Up
VIP Concierge 🔑