Flexibility is our gift
Plans change. Especially in Marrakech. We built our concierge cancellation policy to match how real travel works — not to trap you in fine print.
Plans change in Marrakech. Our policy is built for it.
We hold the table. You hold the option. Cancel up to 48h before and we refund the concierge fee in full.
Cancel any time up to 48 hours before. We refund 100% of the concierge fee. No questions asked.
Last-minute changes happen. We refund half the concierge fee — the other half covers the work already done with the venue.
We keep the full concierge fee — the venue held your table and the work is done. Reach out anyway: we'll do our best to help.
The venue prestation itself is paid on-site at the venue's price — never pre-charged here. This policy only covers our concierge service fee.
Why this policy
Real life happens
Flights move. Weather flips. Plans evolve. We built our policy on that reality — not against it.
We only charge once we deliver
Stripe holds your card. We charge only after the venue confirms your reservation. If the venue can't host, the hold is released — €0 charged.
Talk to a human, not a form
Cancellations are handled on WhatsApp directly with Thibaut. No tickets, no hold music — usually a same-day reply.
Venue prestation, on-site only
What you pay on our site is the concierge fee. The venue's own cost (bottles, dinner, transfer) is settled on-site at the venue's price — never pre-charged here, so there's nothing to refund there.
Thibaut Campana — DJ Teepana
Founder & local curator · Marrakech nightlife
I've lived and DJ'd in Marrakech for years. I know the door staff, the dress codes, the off-menu tables, the nights worth showing up for and the ones to skip. When you book through me, you skip the language barrier and the guesswork.
Common questions
How do I cancel? +
WhatsApp Thibaut directly with your booking reference (KB-2026-...). One message, that's it. No forms, no portals.
When am I actually charged? +
Only when the venue confirms availability. Your card is authorized (held) at booking — never charged before confirmation. If the venue can't host, the hold is released and €0 is charged.
What about the venue's own cost? +
You settle that directly at the venue, at the venue's posted price. Nothing about bottles, dinner, or transfers is pre-paid here. Our cancellation policy only governs the concierge service fee charged on this site.
Group cancellations, bachelorette, stag — same rules? +
Same logic for the concierge fee. For larger packages, the venue itself may require its own deposit on-site. We'll always tell you the venue's terms before you sign anything.
I had a real emergency — can you help? +
Yes. Even at no-show level, message us. We're a small local team, not a faceless platform. Most of the time we'll find a way.